Key Responsibilities

Network Support & Administration

• Provide expert-level (L2) support for routers, firewalls, and network equipment
• Troubleshoot and resolve incidents, clearly explaining root causes and best-practice solutions
• Perform firmware upgrades and manage version migrations
• Administer network and firewall platforms (Fortinet, Cisco, Aruba, etc.)
• Monitor infrastructure using tools such as Centreon and analyze logs for incident severity

Infrastructure Design & Architecture

• Design WAN, MAN, and LAN infrastructures across AGL entities
• Translate business needs into technical network architecture
• Build and maintain architectural standards and principles
• Participate in new technology evaluations and deployment oversight
• Ensure compliance with group norms, IT catalogue, and security policies

Security, Compliance & Performance

• Conduct network compliance audits
• Ensure infrastructure security, scalability, and high availability
• Manage user access permissions with the Security Engineer
• Apply ISO 27000, ITIL, and QHSE process compliance
• Maintain and update documentation, SOPs, and configuration records

Project & SLA Management

• Lead infrastructure transformation projects independently
• Manage UAT (User Acceptance Testing) per project
• Handle IT contracts and ensure SLA compliance (including penalties if applicable)
• Conduct quarterly capacity planning (telecom, hardware, HR)
• Contribute to monthly infrastructure action plans
• Participate in weekly HUBS review meetings

ITSM & Operational Excellence

• Ensure single point of contact support via ITSM ticketing
• Provide daily, weekly, and monthly production follow-ups
• Manage major infrastructure changes and vendor selection processes
• Stay ahead through techno watch and innovation anticipation

Key Deliverables

• Daily/Weekly/Monthly hardware inventory management
• Monthly infrastructure action plan contributions
• Quarterly capacity planning
• Weekly Africa HUBS Deputy Manager meetings
• UAT delivery per project

Qualifications

• Degree in Information Technology / Computer Science
• Fortinet NSE 6
• CCNP / Aruba ACP
• ITIL Practitioner (V3) or ITIL Specialist (V4)
• ISO 27000 / IT Security certifications
• Azure Networking (advantage)
• Prince2 / PMP (advantage)
• Experience in clustering, replication & load balancing environments

Experience Required

• Minimum 5 years in IT infrastructure
• Strong experience with:


• FortiGate / Fortinet
• Cisco
• Aruba
• VMware
• Microsoft Azure


• Proven expertise in VPN, SD-WAN, MPLS, SSL VPN, WLAN
• Experience in large corporate environments
• ITSM & collaborative platforms knowledge
• Ability to manage technical projects