PRIMARY PURPOSE

To manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and Ops specialists by strengthening that bond and partnership, communicating and delivering exceptional service.


This position is based in Cape Town

Detailed Responsibilities

• Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
• Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips.
• Ensuring all relevant systems are updated.
• Handle Accommodation, transfer & touring bookings.
• Ensure all booking details pull through accordingly once confirmation emails are received, i.e., flight details, times, hotels, guides.
• Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc.
• Handle queries from Agents, Direct clients on various matters i.e., activities, routes, restaurants, vehicles, sites and/or lost items.
  
• Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.
  

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.
  

Experience:                    

• 2 years’ experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa.
• Personal or educational travel experience in the above areas advantageous.
• Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
• Proven English literacy.
• Working knowledge of TourPlan and WETU or similar booking/operating system.
• Excellent attention to detail.

Skills:           

• Dynamic, detail orientated, organised and excellent communication skills.
• Remain steady in busy environment and consistent with output, task driven.
• Ability to problem solve without compromising accuracy and prioritise changes.
• Driven to offer high quality service levels, strong time management.
• Highly detailed product knowledge – vital for speed in presenting alternatives.
• Strong financial skills, self-starter with high integrity level and ethical conduct.
  

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303