Returns Clerk

Western Cape
Salary: Market Related
Job Type: Permanent
Sectors: Logistics Retail
Reference: 173543

Apply before Mar 31 2026 | 30 Days left

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Vacancy Details

Employer: homechoice

What you will love doing in this role

System Transactions & Stock Control

Open let-down transactions within 1 hour of stock being reserved in bulk.
Support DC KPAs by ensuring reserved stock stuck in bulk is managed within target thresholds:
- Raise the Bar: 15%
- WOW our customer: 5%
Open daily push-up transactions to effectively manage pickface ageing and optimise utilisation of available full pallet pickfaces.
Maintain slotting integrity by ensuring the designated location/SKU relationship is not compromised.
Accurately and timeously open transactions to replenish all slotted areas.
Ensure all full pallet pickfaces contain a single SKU at all times.
Process all system adjustments accurately following Management sign-off.
Open all ad hoc transaction requests within 1 hour of receipt.
Raise transactions to clear the returns putaway area in line with operational requirements.
Assign and communicate all open transactions to QWIX for execution by Operations.
Monitor the ageing of open transactions and escalate any transactions older than 24 hours to the relevant Operations HOD.
Provide support on any additional ad hoc operational requirements as needed.

Administration & Reconciliation

Reconcile the physical execution of transactions against system records to ensure accurate stock movement by the Operations teams.
Maintain accurate record keeping and filing of all adjustments and posted stock counts.
Ensure accurate documentation and filing of all ad hoc system requests.

Health and Safety

Comply with all Occupational Health and Safety standards and DC safety protocols.

What you’ll need to do this role

Grade 12 / Matric / NQF 4 (minimum requirement).
3–5 years’ clerical experience within a Distribution Centre environment.
Minimum 2 years’ administrative experience.
Computer literate (MS Excel, Word, Outlook).
Experience capturing and processing stock transactions accurately on a WMS or similar system.
Ability to process high volumes while maintaining a high level of accuracy.
Understanding of stock control and loss prevention principles
Ability to follow returns and authorization procedures strictly.
Strong sense of accountability when handling high-value goods.
Medically fit to perform the inherent physical requirements of the role within a DC environment.
Must have reliable transport to and from the Blackheath Distribution Centre and be able to accommodate operational shift requirements, including weekends and public holidays.
Clear criminal and credit record.

What we will love about you

Highly detail-oriented and take pride in accuracy.
Understand that stock integrity directly impacts our customer experience.
Organized, disciplined and process driven.
Remains calm and focus under pressure.
Takes ownership of your work and follow through.
Demonstrates honesty and integrity in handling company stock
Communicate clearly and work well within a team.
Positive, hands-on attitude to a busy DC environment.

Behaviors we love

customer

Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need

my own

Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time

team

Be helpful
Be inclusive
Find the fun

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About homechoice

HomeChoice Pty Ltd is the largest home shopping retailer in southern Africa, selling fashion, homeware and financial services to a largely female consumer, in the expanding middle-income bracket, who aspires to a beautiful life. HomeChoice Retail offers customers a truly holistic shopping experience that includes online shopping platforms as well as brick-and-mortar showrooms. The financial services division, FinChoice, sells loans, insurance and value-added financial services to customers of good credit standing, helping them to ensure a sound financial future.