- Somerset West
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Reference: SW006167/AM
Vacancy Details
Employer: Helderberg Personnel cc
- Serve as the first point of contact for end-user IT support (phone, instant messaging, and in person).
- Log and process incoming IT service requests and document tasks and progress.
- Provide support for hardware and software, including installation, maintenance, troubleshooting, and user assistance.
- Support and maintain:
- Desktops & laptops
- Windows operating systems
- Microsoft Office 365
- OneDrive/SharePoint & Microsoft Teams
- Active Directory environments
- Printers, peripherals, cables, monitors/TVs/projectors
- Networking equipment (switches, access points, routers, firewalls, cabling)
- VoIP systems (SIP phones, DECT phones, softphones)
- Mobile devices (Android & Apple)
- Orient and onboard new users and assist with user migrations.
- Escalate/delegate tasks to the IT Lead or third parties when required; route line-of-business software issues to the correct internal support.
- Maintain IT asset inventory and manage stock of sundry equipment (peripherals, printer toners).
- Assist with physically moving/installing equipment when needed.
- Support the IT Lead with ad-hoc tasks when required.
- Engage with vendors/suppliers when mandated by the IT Lead.
- Ensure a smooth and reliable day-to-day IT experience for users.
- Proactively identify recurring IT issues and improve user support outcomes.
- Build and maintain institutional knowledge of systems and operating environment.
- Maintain and continuously develop relevant technical skills.
- Computer hardware support (desktops and laptops).
- Microsoft Windows fundamentals.
- Microsoft Office 365.
- Microsoft cloud tools: OneDrive / SharePoint / Teams.
- Microsoft Active Directory environments.
- Networking installation (cabling, patch panels, access points, etc.).
- Networking fundamentals: LAN/WAN/VPN/Wi-Fi (including point-to-point links).
- Mobile device support: Android & Apple.
- Strong people skills: daily interaction with end-users and vendors.
- Valid driverâs licence and willingness to travel regularly to vendors, farms, and other sites.
- Must be present at remote site at least once a week (unless directed otherwise by the IT Lead).
- Occasional overtime (only with prior approval).
- Detail-oriented, reliable, and able to work independently with minimal oversight.
- Comfortable with practical, hands-on work and able to perform under pressure in a dynamic environment.
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About Helderberg Personnel cc
Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment
to attending to our clients’ needs, culture and values and to ensure that,
through comprehensive interviews with candidates, the overall match is
determined to ensure a long term relationship. The identity of the client
remains confidential at all times. We understand that our function is to ensure
that the candidate must become a strategic partner to a business instead of a
mere employee. Helderberg Personnel has achieved a steady growth over the last
years and we have evolved into one of the leading agencies in the region. We
have made placements cross functional, cross industry and up to senior
management level.
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