HELPDESK AGENT

Kenilworth
Salary: R12 000.00 - R13 000.00 Per Month
Job Type: Permanent
Sectors: E-Commerce
Reference: CPT000948/NDB

Apply before Mar 27 2026 | 30 Days left

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Vacancy Details

Employer: West Coast Personnel

Job Description:The Helpdesk Agent will be responsible for delivering professional and efficient technical support to customers. This role involves diagnosing software-related issues, guiding users through solutions, and ensuring all queries are resolved accurately and timeously.

Key Responsibilities

Provide prompt and professional technical support via phone, email, and chat
Diagnose and troubleshoot software, hardware, and network connectivity issues
Guide customers through step-by-step resolutions and product features
Escalate complex issues to relevant teams and follow up to ensure resolution
Maintain accurate records of all customer interactions

Minimum Requirements

2–5 years experience in a Helpdesk environment (software troubleshooting essential)
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Previous customer service or technical support experience
Familiarity with helpdesk systems and remote support tools
Ability to work independently and collaborate within a team

Employment Details

Full-time, Permanent
Salary: R12 000 – R13 000 per month (non-negotiable)
Based in Kenilworth, Cape Town (must be able to commute)

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About West Coast Personnel

Staff recruitment specialists at all levels: Permanent Placements, Temps, Contract Personnel and CV Services.

What services do we offer? Successful recruitment and selection processes Personality profiling Professional CV preparation for Jobseekers Verification of qualifications, employment history and all relevant details. Reference checks according to competencies. Suitability for position. West Coast Personnel Permanent Placements Having an impressive database of approved candidates, we search the marketplace to find you the best candidate. Our personalized service means that we actually sit down to find out what precisely you need, and through proven processes, ensure that the right person is chosen for the job. Filling your gaps! West Coast Personnel Temps Our Temps are the perfect staffing solution. Clients hire professional skills per hour and have access to flexible, no-fuss employees at competitive rates; we take care of the complete payroll administration and offer negotiable Temp to Perm Placement fees.