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Junior Technical Specialist

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: SW006161/JM

Apply before Mar 23 2026 | 25 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

My client, who is an Information Technology solutions provider is seeking to employ Junior Technical Specialist to be based at their Tyger Valley office. The ideal candidate will have 1-2 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016 and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications as well as a valid license and own vehicle.

Position Summary and Primary Objectives
The Junior Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment.
The Junior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support.

Main Duties / Key Accountabilities

Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
The position responsibility requires independent analyses, communication and problem solving.
Work is performed with little supervision and requires initiative and judgment.
To Progress/close incidents to satisfactory conclusion on the incident system.
Works with vendor support contacts to resolve technical problems.
Ensure Desktop computers interconnect seamlessly with diverse systems.
Work with procurement staff to purchase hardware and software.
Other Duties as required.

Requirements:
Qualifying Experience

1-2 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016.
Experience supporting MacOS
Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.
Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.
Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
Knowledge regarding, routers (logging into a router. basic configuration)
Knowledge of anti-virus and virus removal.
Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
Customer Service experience.

Education and Training

Grade 12
A+
N+
MCITP/MCTS/MCSA
Other IT related certifications may be presented

Personal Attributes and Skills Required

Ability to work without supervision.
Good communication skills
Show Initiative.
Ability to multi task.
Good at problem solving.
Customer Service / Customer relations.
Ability to work in a team and support team members.
Rise to the occasion when presented.
Own car and valid drivers license.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.