Job Types: Full-time, Permanent

Work Location: In person 

Expected Start Date: 2025/06/16

Duties & Responsibilities 

Key Outputs:

• Contact customers via phone, email, or written communication to arrange and secure payment commitments.
• Negotiate and structure affordable repayment plans in line with company policies.
• Accurately document all customer interactions, agreements, and account activity.
• Verify and update customer contact information and submitted documentation.
• Ensure compliance with all relevant debt collection laws and regulations.
• Build strong rapport with customers to encourage timely payments.
• Investigate and resolve billing disputes, working to reduce further debt accumulation.
• Use tracing tools and investigative techniques to locate uncontactable clients.
• Handle queries and complaints with professionalism, focusing on resolution.
• Work closely with internal departments to resolve customer issues efficiently.
• Provide regular reports on outstanding accounts and repayment progress.
• Consistently meet performance targets and adhere to KPIs.