Overall purpose of the job: To lead and manage the armed response team, ensuring rapid response times, excellent client service, operational efficiency, and full compliance. The role supports business growth and customer retention while maintaining cost control.

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate (Including Reaction)
• Valid driver’s license (minimum 2 years.
• Firearm competency (Handgun business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Key Responsibilities

• Manage response times and service levels using real-time planning tools.
• Conduct equipment and vehicle inspections; ensure readiness.
• Resolve client complaints quickly and conduct welcome calls for new clients.
• Lead, train, and develop reaction officers with a focus on proactive operations.
• Handle payroll, firearm compliance, and PSIRA requirements.
• Manage vehicle usage, maintenance, and incident reporting.
• Build relationships with SAPS and participate in joint crime operations.
• Report key incidents to branch and marketing for client communication.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.