Candidate Requirements

Knowledge, Qualifications and Experience

Bachelor’s Degree- Marketing/Digital Marketing preferred or equivalent or 5+ years of experience in e-Commerce Account Management, marketplace management. 
Hands-on experience managing Pure Player platforms
Strong understanding of marketplace levers: pricing, promotions, content, media, fulfilment, and conversion.
Proven ability to manage complex cross-functional stakeholders.
Strong analytical skills with the ability to translate data into action.
Bachelor’s degree required.
Attention to detail.
Excellent verbal communication.
Advanced Excel skills.
Own vehicle and a valid driver’s license.
Ability to manage large SKU counts.
Understanding of digital marketing.
Knowledge of e-commerce retail and marketplace algorithms.

 
Skills, Competencies and Attributes

Proven work experience as a KAM
Highly motivated and target driven with a proven track record in sales
Excellent selling, negotiation, and communication skills
Prioritizing, time management and organizational skills
Relationship management skills and openness to feedback
Excellent listening skills to respond to customers' needs, wants, and concerns

 
Operational Excellence & Execution

Execute company ’s Pure Player operating model, including:
SKU Optimization and content excellence
Promotional planning and calendar execution
Media activation and performance optimization
Buy box protection and pricing governance
Partner with Operations and Supply Chain to optimize fulfilment strategies (MELI Full, Flex, FBM, cross-border).
Monitor inventory levels, in-stock rates, and forecasts to mitigate risk and maximize sell through.
On-time reporting and completion of daily administration objectives.
Expedite the resolution of customer problems and complaints to maximize satisfaction.

Content, Media & Conversion Optimization

Ensure best-in-class content across all priority SKUs, aligned to company’s brand standards and platform-specific best practices.
Partner with the marketing team to plan and execute paid and organic growth strategies, optimizing ROAS and conversion.
Continuously test and optimize content, media, and promotional mechanics to improve onsite performance.
Manage online product listings, ensuring accurate content, imagery, pricing, and digital merchandising to optimise visibility and conversion.
Monitor marketplace dashboards and account performance metrics including GMV, sell through, conversion rate, stock cover, and ROAS.
Manage retail media and sponsored campaigns to improve product visibility and ranking within marketplace algorithms.

Cross-Functional Collaboration

Act as the central point of coordination between Pure Players and internal teams including Sales, Marketing, Finance and Product Managers.
Provide clear performance insights and recommendations to leadership, including risks, opportunities, and trade-offs.
Coordinate sales effort with team members and other departments.
Participate in sales meetings and regular training.

Reporting & Insights

Own weekly and monthly business reviews, including dashboards, insights, and action plans.
Translate data into clear commercial narratives for senior leadership.
Supply management with reports on customer needs, problems, interests, competitive activities, and opportunities.
Provide ongoing market intelligence and actionable insights to management.