Motus Commercial (Dealer Name) currently holds a permanent vacancy for a Receptionist.

This position provides first line communication, monitors all incoming calls and ensures all customers receive a pleasant and courteous welcome. The candidate will also be exposed to cashier and bookings role making the vacancy to be multifunctional.

Reporting to the Finance/ Admin Manager, the Receptionist is responsible for providing first line communication.

• Ensure messages are correct and conveyed timeously
• Update and distribute telephone lists to all Staff at Dealership
• Communicate with all Staff
• Control, monitor and record outgoing trunk calls and incoming reverse charge calls
• Ensure Customers are directed to the employee to be visited / contacted
• Ensure Customer’s comfort whilst in waiting period
• Ensure all calls are answered promptly and pleasantly
• Ensure cleanliness of reception area
• Limit “hang-on” calls by offering call backs
• Ensure paging system is on first call back after no reply
• Answering incoming calls and emails from clients regarding booking inquiries
• Processing booking requests and entering them into the system accurately
• Communicating with clients to confirm bookings and provide necessary information
• Coordinating with other departments to ensure that all bookings are properly managed
• Updating and maintaining booking records and databases
• Generating reports and analyzing booking trends to identify opportunities for improvement
• Assisting in resolving any booking-related issues or complaints
• Greet customers as they enter the store and assist them with their purchases
• Scan items and process payments using cash registers and POS systems
• Maintain a clean and organized work station
• Answer customer questions and provide information about products and services
• Handle returns and exchanges in accordance with company policies
• Balance cash registers at the end of each shift and ensure accuracy in transactions
• Upsell and promote special deals or products to customers
• Collaborate with other team members to ensure smooth operations of the store
• Follow all company policies and procedures regarding cash handling and customer service 

  KNOWLEDGE, SKILLS AND QUALIFICATIONS:

  • Matric/Senior Certificate or equivalent (NQF4)
  • A minimum of 3 years’ receptionist experience is essential with bookings and cashier exposure
  • Excellent math and cash handling abilities
  • A Receptionist certificate will be an added advantage
  • Motor industry experience will be an added advantage
  • Must have excellent verbal communication skill
  • Strong attention to detail and accuracy in data entry
  • Proficiency in Microsoft Office Suite and booking software
  • Ability to work in a fast-paced and dynamic environment

  
  

  If you have not been contacted within two (2) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.