Client Liaison

Liaise with client continuously and in a proactive manner regarding shipment events.
Attempt to seek extended business from existing clients and referrals.
Present the company as and when required i.e. company functions, client meetings, etc
Send daily status reports to Clients with current information on all their shipments.

Shipment booking and Co-ordination

Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to supplier’s offices / trade lane relating to pending orders to establish ready date.
Monitor daily closer to ready date as to ensure cargo collected on ready date.
All info needs to be cross communicated to this person to ensure delegated work had been executed.
Manage client administration on an international level  i.e. dispatch routing orders and arrange inspections as required.
Ensure documents are received in full as to enable WNL to process clearance and invoice out.
Hand over shipment information as and when the documents are received to operations and continue monitoring.

Rates

Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates).
Rate Proposal and SOP’s updates for existing clients.
Communicating Sell rates to Clients.
NAC must be followed up with Trade Lane and communicated in writing to Clients
Communicate buy and sell rates to operations.

 
Managing of Key Accounts

Regular service calls to existing customers, at least once a month.
Service call reports within reasonable timeframe.

 Estimates

Creating estimate links to Estimates.
Quality checks prior to sending estimates to the client.
Send estimates to clients.

 Queries

Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily.
Ensure clearing instructions or export instructions are completed in full.
Develop and provide clients according to the monthly / quarterly KPI’S.
Secure extension business from existing accounts.
Proactively managing of credit limits of Clients to ensure that entries are not suspended
Assisting with the recovering outstanding payments
Presentation of Up and Down trade report on a monthly basis
Shipment report to be sent daily