Role Purpose
The Operations Manager is responsible for planning, directing, and coordinating operational activities to ensure efficient service delivery, compliance with statutory and organisational standards, and optimal utilisation of resources. The role oversees maintenance, security, cleaning, facilities performance, and operational systems while supporting business objectives, financial targets, and stakeholder satisfaction.

Key Responsibilities

Operations Management
Ensure effective day-to-day operational management of facilities, service providers, and contractors. Oversee maintenance of mechanical, electrical, and structural infrastructure, ensuring all assets are maintained according to preventative maintenance schedules and compliance requirements. Monitor operational procedures, records, and systems to ensure alignment with organisational standards and regulatory obligations.

Production and Planning
Develop operational and resource plans, monitor performance against targets, and implement improvements to processes, systems, and procedures. Identify operational gaps and implement corrective measures to enhance efficiency and service delivery.

Leadership and Supervision
Provide direction and leadership to operational teams. Communicate business plans, objectives, and performance expectations clearly. Manage team performance, set measurable goals, conduct reviews, and implement corrective action where required. Build organisational capability through training, coaching, and development initiatives.

Health, Safety, and Compliance
Ensure adherence to health, safety, environmental, and regulatory requirements. Identify risks, investigate incidents, maintain compliance records, and implement corrective actions. Promote safe work practices and ensure all contractors, tenants, and stakeholders comply with site regulations.

Financial and Budget Management
Prepare operational and capital expenditure budgets, monitor costs, analyse financial reports, and implement cost-control measures. Review financial and performance data to identify opportunities for cost reduction and operational improvement.

Vendor and Contractor Management
Oversee service providers to ensure contractual compliance, service quality, and cost effectiveness. Conduct performance reviews, negotiate contract renewals, and ensure maintenance agreements and service level standards are upheld.

Facilities and Asset Oversight
Coordinate maintenance activities, inspections, and repairs to ensure facilities remain clean, functional, and in optimal condition. Maintain asset registers, monitor utility consumption, and ensure operational sustainability and efficiency.

Stakeholder Engagement
Maintain effective relationships with internal teams, tenants, suppliers, contractors, and external stakeholders. Address operational concerns, manage complaints, and ensure clear and timely communication across all parties.

Reporting and Administration
Prepare operational, financial, sustainability, and performance reports. Maintain accurate records, documentation, and compliance files. Provide input into management packs, forecasts, and long-term planning initiatives.