Call Center Agents - George x 6Our client is launching a brand-new pet insurance brand in Australia, backed by a well-established and successful organisation with a proven track record in the industry. As a Pet Sales Consultant, you'll play a key role in bringing this new brand to life - delivering exceptional customer experiences and helping pet owners across Australia protect what matters most.About the Role:As a Pet Sales Consultant, you'll be the voice of our brand - delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You'll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy salesKey Responsibilities:Sales:Promote pet insurance products via inbound and outbound callsidentify customer needs and recommend suitable coverage optionsAchieve individual and team sales targets while ensuring customer satisfactionRetention:Engage existing policyholders to support their transition to their new productAddress questions and concerns and reinforce the value of keeping their pets insuredTeam Collaboration:Participate in team meetings, coaching, and trainingShare feedback and ideas to improve performance and customer experienceParticipate in daily stand-up meetingSystems & Administration:Accurately document customer interactionsEnsure compliance with internal procedures and regulatory standardsEscalate complex issues appropriatelyGeneral:Adhere to company policies and proceduresPerform other duties as required to support business success

What you will need:

• minimum grade 12 / National Senior Certificate
• Genuine passion for pets - being a pet owner would be advantageous
• Experience in sales, customer service or a call center environment
• High emotional intelligence empathy, and customer first mindset
• Strong communication skills in English - written and verbal
• Confidence to ask the right questions and understand customer needs
• Computer literacy and multitasking ability

Bonus Skills:

• Excellent intrpersonal and persuasion skills
• Problem-solving mindset
• Adaptability and resilience under pressure

Working hours:

• This role supports the Australian market and requires flexibility to work during Australian business hours. Shifts are scheduled to accommodate time zone differences and may include:
• Monday to Friday
• Midnight start - (00:00 to 08:00)
• Early Morning Start - (03:00 to 11:00)

These hours are subject to change based on business needs and daylight savings - rotates weekly