ROLE PURPOSE

The Technical Administrator provides operational and technical administrative support within the Commercial and Service Operations environment. The role is responsible for the accurate processing of service requests and sales orders, maintaining data integrity across systems, and supporting turnaround times in line with agreed SLAs, internal governance, and client requirements.

ROLE REQUIREMENT

Order & Service Request Administration

• Capture, validate, and process service requests and sales orders end-to-end within CRM and order management systems.
• Verify completeness and accuracy of supporting documentation prior to submission.
• Maintain ownership of assigned requests through to resolution, escalating exceptions where required.

Operational Support

• Support order fulfilment processes across Sales, Service Delivery, Billing, and Quality teams.
• Monitor work queues and turnaround times, flagging delays or risks proactively.
• Assist in coordinating cross-functional activities to ensure smooth service delivery.

Data Accuracy & Reporting

• Maintain accurate and up-to-date records across all relevant systems.
• Support the preparation of operational reports, trackers, and dashboards.
• Ensure compliance with data quality, audit, and governance standards.

Stakeholder Engagement

• Liaise with internal stakeholders including Account Managers, Project Managers, Product Teams, and Billing.
• Respond to routine customer and internal queries within agreed timelines.
• Provide clear status updates to line management and senior administrators.

Compliance & Quality

• Adhere to operational procedures, SLAs, OLAs, and quality standards.
• Support internal and client audits through proper documentation and record keeping.
• Align day-to-day activities to Nexio and client governance frameworks.

PROFESSIONAL COMPETENCIES

• High attention to detail and accuracy.
• Strong time management and organisational skills.
• Ability to work under supervision in a deadline-driven environment.
• Clear written and verbal communication.
• Willingness to learn and adapt in a dynamic operational setting.

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• Higher Certificate or Diploma in Business Administration, IT, or related field – advantageous
• 1–3 years’ experience in: Order management & Service administration
• Operational or commercial support roles
• Exposure to telecoms or managed services environments – advantageous