The Assistant General Management couple will support the General Managers in overseeing daily operations of a rural coastal hotel. This role requires not only strong hospitality and leadership skills but also the ability to speak and understand the Xhosa language and culture, ensuring respectful and authentic engagement with guests, staff, and the local community.ResponsibilitiesOversee day-to-day hotel operations, ensuring exceptional guest experiences.Support and inspire department teams to maintain Umngazi’s high service standards.Assist in implementing and maintaining efficient operational procedures.Champion a guest-centric culture across all areas of the property.Manage guest feedback and resolve concerns with professionalism and care.Ensure compliance with financial protocols, labour legislation, and administrative requirements.Work closely with the General Managers to ensure smooth seasonal operations.Foster a collaborative and inclusive work environment.Build strong relationships with local suppliers, fishermen, and artisans.

Requirements

• Proven stable work history within the hospitality industry.
• A complementary couple with strong experience across F&B management, Front Office/Reservations and Housekeeping.
• South African residency essential.
• Hotel school qualification advantageous.
• Minimum 5 years’ senior hotel or resort management experience.
• Strong all-round understanding of hospitality operations.
• Demonstrated leadership and team development skills.
• Solid financial and labour legislation knowledge.
• Strong administrative and organisational ability.
• Contactable references from previous employers.
• Comfortable living and working in a remote coastal location.

Working Conditions

• Flexibility with working hours is essential, including evenings, weekends, and public holidays.
• Willingness to work extended hours during peak periods and high season when operationally required.
• Hands-on involvement in the day-to-day running of a busy resort environment.
• Ability to work respectfully within a close-knit rural community.
• Comfortable engaging with community stakeholders and participating in relevant community initiatives when required.
• Professional, adaptable, and positive ambassadors for Umngazi both on and off the property.

What We Offer

• Competitive compensation package.
• Live-in position.
• The opportunity to be part of a respected and passionate team.
• A unique lifestyle position in a beautiful remote coastal setting.