Hotel Receptionist / Relief Night Audit

Cape Town Southern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Benefits: Medical aid and provident fund contribution by the company
Reference: SW006160/CL

Apply before Mar 25 2026 | 30 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

HOTEL RECEPTIONIST / RELIEF NIGHT AUDITOR: 5-STAR HOTELCape Town – Southern Suburbs: An iconic luxury hotel in the Cape Town Southern Suburbs is seeking a detail-oriented and service-driven Receptionist / Relief Night Auditor to join its professional team. This role offers the opportunity to work within a prestigious property known for its high standards, international clientele, and commitment to service excellence.

Purpose of the Role: To deliver professional front office service to local and international guests while supporting night audit functions, including accurate revenue balancing and reporting.

Key Responsibilities Include but Are Not Limited To:

Handling guest check-ins and check-outs efficiently
Managing email requests and guest enquiries professionally
Operating the switchboard and directing calls
Managing restaurant bookings and hotel reservations
Operating OPERA Cloud Property Management System
Managing guest accounts and ensuring billing accuracy
Resolving guest complaints effectively
Performing daily pit checks during shifts
Assisting with balancing daily revenue reports
Performing night audit duties when required, including reconciliation of accounts
Ensuring accurate financial reporting and end-of-day procedures
Maintaining full knowledge of room categories, property layout, and hotel offerings
Liaising effectively between departments to ensure operational flow

Criteria

Grade 12 with a post-matric hotel school qualification advantageous
At least 2 years’ experience within a five-star establishment
Previous night audit experience advantageous
Computer literate & and proficient in Operating OPERA CPMS (or similar)
Strong numeracy and reconciliation skills
Excellent communication skills
High level of English proficiency
Motivated, reliable and detail-oriented
Team player with a positive attitude
Willingness to work shifts, including night shifts
Ability to work under pressure
Own transport
Must reside in or near the Cape Town Southern Suburbs at commencement of employment

Remuneration and Hours of Work

Market-related salary, taxable medical aid allowance and pension fund contribution
Shift-based position, including weekends and public holidays

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.