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Hotel Receptionist

Cape Town Southern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Benefits: Medical aid and provident fund contribution by the company
Reference: SW006159/CL

Apply before Mar 25 2026 | 30 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

Cape Town – Southern Suburbs: Join the team of an iconic, luxury hotel renowned for its refined service, elegant setting, and exceptional guest experience. This established property in the Cape Town Southern Suburbs is seeking a polished and professional Receptionist to become part of its dynamic front office team.

Purpose of the Role: To provide professional front office service to local and international guests, manage daily operations, and ensure accurate revenue balancing while delivering an exceptional guest experience.

Key Responsibilities Include but Are Not Limited To:

Handling email requests in a professional and efficient manner
Responding to guest enquiries courteously and effectively
Managing guest check-ins and check-outs
Operating the switchboard and directing calls appropriately
Managing restaurant bookings and hotel reservations
Operating the hotel’s Property Management System (OPERA Cloud)
Managing guest accounts and ensuring accurate billing
Performing daily pit checks during each shift
Resolving guest complaints promptly and professionally
Maintaining full knowledge of room categories and property layout
Maintaining knowledge of all hotel offerings and services
Liaising effectively between departments to ensure seamless service delivery
Assisting with balancing the daily revenue report

Criteria

Post-matric hotel school qualification advantageous
At least 2 years’ experience within a five-star establishment
Computer literate & and operating OPERA Cloud Property Management System
Excellent communication skills
Strong numeracy skills
High level of English proficiency
Motivated, enthusiastic and energetic
Team player with a positive attitude
Willingness to work shifts
Ability to work under pressure
Own transport
Must reside in or near the Cape Town Southern Suburbs at commencement of employment

Remuneration and Hours of Work

Market-related salary, taxable medical aid allowance and pension fund contribution
Shift-based position, including weekends and public holidays

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.