Job Purpose

The Despatch Clerk - Collections is responsible for coordinating and handling the release of customer orders collected directly from the warehouse.
This role ensures that all outgoing goods are correctly prepared, packed, and documented, and that customer collections are handled efficiently and professionally.

 
Key Responsibilities
Collections Coordination

Manage the flow of customers and drivers arriving to collect orders.
Verify customer details, order numbers, and collection documentation.
Ensure correct items are issued to the correct customer or transport provider.

Order Preparation & Verification

Retrieve and stage customer orders for collection.
Check that orders are complete, correctly packed, and accurately labelled.
Perform final verification against pick slips, invoices, or delivery notes before releasing goods.
Report any discrepancies or shortages to the supervisor immediately.

 
Documentation & Record Keeping

Ensure all required paperwork is completed, signed, and routed appropriately.
Capture dispatch information on the system promptly and accurately.
Maintain accurate logs of all collected orders.

Customer Service

Assist customers and drivers in a professional and courteous manner.
Provide accurate information regarding collection times, procedures, or order status.
Escalate customer concerns or delays to the supervisor / manager when required.

Housekeeping & Compliance

Maintain a clean, safe, and organised collections/dispatch area.
Ensure compliance with company SOPs and dispatch/collections procedures.
Use all equipment (pallet jacks, trolleys, etc.) correctly and safely. If you see any damage to any of our equipment it is your responsibility to report it immediately.

General Support

Assist all your colleagues and other departments when required.
Perform any ad hoc duties as assigned by your Supervisors or Managers.