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Customer Service Specialist

Pinetown
Salary: Market Related
Job Type: Permanent
Sectors: Admin Manufacturing Telecommunications
Benefits: Medical Aid Bonus Maternity Leave
Reference: 2341801

Apply before Feb 25 2026 | 2 Days left

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Vacancy Details

Employer: Air Products South Africa (Pty) Limited

The Customer Service Specialist will be responsible for managing and executing both internal and external customer orders up to the confirmation stage. This includes providing proactive updates on order status, addressing customer inquiries and concerns, and delivering information about Air Products' offerings, including products and services. The key responsibilities of the role include but are not limited to:

1. Customer liaison by taking and processing customer orders.

2. Maintain and uphold quality standards consistently.

3. Participate actively in demand meetings to address operational needs.

4. Perform administrative duties efficiently and accurately.

5. Adhere to and promote safety protocols at all times.

6. Provide exceptional customer service to meet client expectations.

Required Skills

Administrative Skills: 3 to 4 years
Telephonic Skills: 3 to 4 years
Customer Oriented: 3 to 4 years

Candidate Requirements

1. A minimum Grade 12 certificate;

2. A post-matric qualification in administration or equivalent;

3. At least 3 - 5 years of experience in a customer service administration environment;

4. Strong administrative, verbal, and written communication skills;

5. Must have good communication skills and telephone etiquette;

6. Must be customer-oriented and deadline-driven;

7. Proficient in MS suite and JDE system;

8. Must be flexible in terms of working hours;

9. Strong organizational skills and attention to detail;

10. Own reliable transport

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About Air Products South Africa (Pty) Limited

Air Products South Africa manufactures, supplies and distributes a wide variety of industrial and specialty gas products to the Southern African region. Founded in 1969, the company has enjoyed consistent growth, establishing itself as an industry leader in the production of reliable, high quality gases. It is also an acknowledged thought leader in areas such as the sustainability of the industrial gas industry, and in supply chain management.

The company has grown rapidly, utilising its world-class production and distribution facilities throughout Southern Africa to become one of the largest supplier in the on-site and pipeline markets, as well as a leader in the bulk, cylinder, and specialty gas supply markets. Our fleet of cryogenic tankers and cylinder trucks provide reliable supplies of liquid and gaseous oxygen, nitrogen, argon, hydrogen and carbon dioxide to major companies in the steel, stainless steel, chemical, petrochemical and engineering industries. We also specialise in state-of-the-art blending technology, supplying gas mixtures of the highest purity and quality.

Our ISO 9001 listing is a foundation upon which our process of continuous improvement makes us a world-class gas supplier, adding value to our customers, products and services. The company is also ISO 14001 (Environmental Management), ISO 22000 (Food Grade Certification) accredited and 5 star NOSA rated, and is a frequent recipient of local and international industry safety awards. Our brand research reveals that the calibre of our people is the Air Products difference. Their integrity, understanding, and passion create the essence of our brand personality, and of Air Products as an organisation. While the positive qualities of our people may not be as tangible as an air separation plant or a cylinder of gas, our brand is implicitly understood as a vital part of the total value we offer to our customers.