QUALIFICATIONS/EXPERIENCE

• Matric
• Degree or Diploma (with IS) recommended
• 3 years’ experience in Support Orientated role
• IBM and Windows server administration experience
• Basic Network & RF Experience
• SQL or SAP experience 
• MS Office literate (Excel Intermediate level)
• Operator course/experience on AS400 and MS Windows platform

SKILLS & ATTRIBUTES

• Strong Interpersonal skills
• Punctuality
• Ability to work under pressure and meet deadlines
• Must be willing to work shifts / long hours.
• Accuracy & Analytical Skills

KEY PERFORMANCE AREAS

• Perform administration and batch processing tasks on DC systems
• Provides support to all DC departments.
• Ensure all scheduled jobs are completed successfully and timeously.
• Perform routine Server housekeeping including system saves, file reorganizations, file purges, history log deletions and any other ad-hoc tasks that need to be completed
• Records detailed reports of all problems in the Incident Log System.
• Perform End of Period operations as per the predefined after hour process.
• Controls User Access to the System.
• Ensures Daily Backups are successful and ensure Security of Backup media.
• Troubleshoot and resolve all 1^st line problems.
• Manage 2^nd line support call escalation to resolution
• Ensure server/ tasks configuration and operational workflows adhere to group policy and audit standards
• Provide continuous weekly feedback to Management.
• Other duties as assigned by the IT Manager.
• Perform duties according to shift schedules which will include work on the weekends, and daily work outside of normal business hours.

Position involves shifts hours:  6am to 2pm / 2pm to 10pm / 10pm to 6am 
Own Car is a must due to shifts hours.