Pay@, a leading South African Payment Service Provider (PSP), is seeking a commercially mature and strategically driven Banking Customer Relationship Manager to join their team.

The ideal candidate will be based in Stellenbosch OR Johannesburg.

This role requires a resilient, execution-focused relationship leader with deep payments expertise and the ability to operate effectively within regulated financial environments.

Responsibilities include:

• Managing and growing enterprise-level relationships with banking network partners to optimise transaction volumes and service delivery.

• Developing and executing joint commercial strategies aligned to business objectives.

• Leading complex, multi-party partnership engagements including negotiation with senior and C-suite stakeholders.

• Supporting onboarding and integration initiatives in collaboration with internal teams.

• Ensuring optimal settlement flows, risk alignment and payment infrastructure performance.

• Representing Pay@ within the banking and financial services ecosystem.

• Leverage performance data and market insight to inform commercial strategy and report on partnership outcomes.

Minimum requirements:

• Relevant tertiary qualification.

• 5-8 years’ account management experience within payments, fintech, banking or large digital wallet ecosystems.

• Strong knowledge of card networks, settlement flows, risk management and payment infrastructure.

• Proven enterprise-level business development experience with the ability to engage and negotiate with senior and C-suite stakeholders.

• Established network within PSPs, acquiring banks, payment processors or financial institutions.

• Proficiency in MS Office and data analytics tools.

• Driver’s license, and the ability to travel.

• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

Please apply online at www.m3online.co.za before 09:00 on 26 February 2026.

For general enquiries, contact our team at M3 Human Capital Management on XXX-XXXX.

Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.