Role Overview

GOGO Logistics is looking for an energetic, self-driven Sales & Forwarding Agent to grow our client base, manage freight forwarding requests, and deliver exceptional service throughout the full logistics cycle.

This role requires a strong understanding of local and cross-border logistics, excellent communication skills, and the ability to secure new business while managing the operational flow of bookings, tracking, and client support.

Key Duties & Responsibilities

1. Sales & Business Development

• Identify and secure new business opportunities across key industries (retail, FMCG, manufacturing, distribution, e-commerce, etc.)
• Build and maintain a strong sales pipeline
• Conduct client visits, presentations, and negotiations
• Prepare quotations and rate proposals for transport and freight requirements
• Meet monthly and quarterly sales targets
• Grow wallet share with existing customers

2. Freight Forwarding & Operational Coordination

• Manage local and cross-border forwarding requests
• Coordinate collection and delivery schedules with the operations team
• Provide clients with accurate tracking updates
• Prepare job cards and ensure all booking details are correct
• Liaise with drivers, dispatch, and warehouse teams to ensure smooth operations
• Resolve operational issues quickly and professionally

3. Customer Relationship Management

• Build long-term relationships with clients
• Provide ongoing support for account queries
• Identify opportunities to upsell additional routes or services
• Handle escalations with urgency and professionalism
• Conduct regular follow-ups to maintain strong engagement

4. Documentation & Compliance

• Prepare transport documentation (delivery notes, manifests, PODs, etc.)
• Ensure cross-border documentation is accurate and compliant
• Maintain customer files with correct records
• Ensure all paperwork is complete before dispatch

5. Reporting & Administration

• Maintain sales and activity reports
• Update CRM/tools with client interactions and opportunities
• Report on weekly and monthly sales performance
• Provide forecasts and insights to management

Performance Expectations

The successful candidate will:

• Consistently generate new leads and convert them into loyal customers
• Maintain a high closing rate on quotations and proposals
• Ensure all forwarding activities run smoothly and professionally
• Deliver excellent communication and customer service
• Contribute to revenue growth and market expansion