How you'll role

The Head of Operations is responsible for overseeing and optimizing operational processes to ensure efficiency, quality, and adherence to company standards. This role involves managing daily operations, leading process improvement initiatives, and coordinating cross-functional teams to achieve operational excellence. The ideal candidate will serve as a key driver in identifying inefficiencies, implementing solutions, and ensuring smooth execution of workflows.

What you'll do

Operational Oversight

• Supervise daily operations and ensure processes are executed efficiently and effectively

• Monitor and track key performance indicators (KPIs) to assess the effectiveness of operations

• Ensure adherence to established operational standards and company policies

Process Improvement

• Identify gaps, bottlenecks, and inefficiencies in existing workflows

• Develop and implement process improvement strategies to optimize performance and reduce costs

• Work with cross-functional teams to streamline operations and ensure alignment with organizational goals

Team Leadership

• Lead and mentor the operations team, providing guidance and support to achieve departmental goals

• Foster a culture of continuous improvement and accountability within the team

• Conduct training sessions to enhance team members' understanding of processes and standards

Quality Assurance

• Ensure all processes meet quality, safety, and compliance standards

• Conduct regular audits and assessments to maintain high operational standards

• Address quality issues promptly and develop corrective action plans

Data Analysis & Reporting

• Analyze operational data to identify trends and areas for improvement

• Prepare and present reports on operational performance and process improvements to senior management

• Utilize data insights to make informed decisions and drive operational efficiency

Stakeholder Coordination

• Collaborate with other departments, such as finance, HR, and supply chain, to ensure seamless operations

• Act as a point of contact for internal and external stakeholders regarding process operations

• Manage vendor or partner relationships to support operational needs

Risk Management

• Identify and mitigate risks associated with operational processes

• Develop contingency plans to address potential disruptions or emergencies