Key Responsibilities

Workshop & Parts Coordination

• Follow up and coordinate progress with the workshop and suppliers regarding parts ordered.
• Manage and streamline ordering of parts
• Liaise with accounting department

Client Communication & Service

• Liaise with clients and provide regular updates on the progress of their vehicles.
• Handle client enquiries, complaints, and vehicle-related matters professionally and efficiently.
• Understand client needs and build strong customer relationships.

Claims & Reporting

• Manage claims processes for both private and insurance cases.
• Assist with quoting procedures, including handling supplementary items in insurance packages.
• Calculating and confirm claim costs.
• Provide continuous feedback and reporting to the Managing Director.

Administration & Process Improvement

• Monitor administration procedures and identify opportunities to improve efficiency and client service.
• Suggest and implement systems to optimise workflow and customer experience.
• Maintain accurate records and ensure strong administrative quality and follow-through.

Requirements

• Matric
• Fully bilingual (Afrikaans and English)
• Strong administration and computer skills.
• Excellent organisational ability and attention to detail.
• Strong process management and process improvement capability.
• Confident reporting skills and the ability to communicate clearly with management.
• Good client relationship and customer service skills.
• Strong administrative writing skills.
• Experience in a similar role (workshop, claims, insurance, or automotive environment) is advantageous.