Customer Service Consultant

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Marketing
Reference: CPT006357/CS

Apply before Apr 23 2026 | 30 Days left

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Vacancy Details

Employer: Persona Staff

Customer Service Consultant – KraaifonteinCustomer Service | Client Relations | Food ManufacturingPermanent | On-siteOur client, a well-established name in the food manufacturing industry, is looking for a Customer Service Consultant to join their busy, energetic team. This role is perfect for someone who thrives on helping customers, resolving queries efficiently, and ensuring a smooth experience at every touchpoint.

Key Responsibilities:

Serve as the primary point of contact for customers via phone, email, and in-person.
Handle and resolve customer enquiries, complaints, and feedback professionally and promptly.
Process and track orders, ensuring accurate updates and timely follow-ups.
Maintain accurate records of all customer interactions in the system.
Act as a liaison between head office, store teams, and customers to ensure smooth communication and resolution of issues.
Support product launches by informing customers and addressing related queries.
Collaborate with internal teams to improve customer service processes and enhance the customer experience.
Monitor customer satisfaction and provide insights to management for continuous improvement.
Participate in team meetings and contribute ideas to improve service delivery.
Take on additional tasks as required—every day can be different.

Requirements:

Minimum 2 years’ experience in customer service or client-facing roles.
Strong communication and interpersonal skills.
Ability to remain calm under pressure and manage multiple tasks simultaneously.
Confident using MS Office; experience with CRM systems is advantageous.
Strong sense of responsibility and accountability.
Positive, solution-oriented attitude.
Driver’s license and own transport advantageous.
Passion for helping people and delivering exceptional customer service.

Interested?
Send your CV to craig@personastaff.co.za
If you haven’t heard from us within 48 hours, please consider your application unsuccessful.
Persona Staff (PTY) LTD is fully POPIA compliant.

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About Persona Staff

Vision
PERSONA’s vision is to allow our Clients to focus on their core activities, and let PERSONA manage the responsibility of staff recruitment; ensuring the perfect fit between candidate and client for the most efficient and effective workforce.
PERSONA is committed to delivering the best service to our clients and candidates.

We recruit in the following industries:
Financial Services, Manufacturing, Engineering, Retail, Banking, Telecommunications, Information technology, Electronics, Logistics, Mechanical, Sales & Marketing, Office Support, Warehousing, Distribution and Supervision Staff

Services offered:
To our clients:-
Recruitment of permanent staff at all levels
In depth staff selection
Salary surveys
Advertising of available positions
Comprehensive interviewing
Screening of potential candidates according to client’s specifications
Reference checks (on possible candidate)
ITC checks (on possible candidate)
Criminal checks (on possible candidate)
More background checks on request.
Psychometric testing (additional services)
Preparing of Job descriptions
PERSONA commits to adhere to industry standards and policies.

To possible candidate and job seekers:-
Professional resume
Regular correspondence
Interviewing tips
Summary of client information
Assistance to find the perfect job