Specialist: Service Advisor (Technical)

Johannesburg
Salary: Market Related
Job Type: Permanent
Sectors: Automotive Management
Reference: 172193

Apply before Apr 20 2026 | 60 Days left

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Vacancy Details

Employer: Motus Corporation

Job Title: Specialist: Service Advisor

Dealership: Motus Mercedes Benz Sandton

Position Overview:
The Specialist: Service Advisor is responsible for providing exceptional customer service and support to clients who visit our service center. They will act as the main point of contact for customers who require assistance with their vehicles and will provide guidance on recommended services and repairs. The Service Advisor will also coordinate with the service technicians to ensure timely completion of work and communicate updates to the customer.

Key Responsibilities:
1. Greet customers in a friendly and professional manner
2. Assess customer needs and provide recommendations on necessary services and repairs
3. Schedule appointments for service and repairs
4. Coordinate with service technicians to determine work priorities and ensure timely completion
5. Maintain accurate records of customer interactions and service requests
6. Communicate updates on service progress to customers
7. Handle customer inquiries and resolve any issues or concerns in a timely manner
8. Assist in generating service estimates and invoices
9. Upsell additional services or products as needed
10. Ensure all work is completed according to company standards and customer satisfaction

Qualifications:
- High school diploma or equivalent
- Technical qualification (Qualified Technician)
- Previous experience in a customer service or automotive service role preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize work in a fast-paced environment
- Familiarity with automotive repair and maintenance processes
- Proficient computer skills, including knowledge of service management software
- Attention to detail and strong problem-solving abilities

The Specialist: Service Advisor plays a crucial role in ensuring customer satisfaction and maintaining the efficiency of our service center. The ideal candidate will have a passion for customer service, excellent communication skills, and a strong knowledge of automotive service processes. Join our team and help us deliver exceptional service to our customers.

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About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.

Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.

Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.

Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.