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Customer Service Consultant

Kraaifontein
Salary: Market Related
Job Type: Permanent
Sectors: Marketing
Reference: SW006153/CL

Apply before Mar 21 2026 | 29 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

CUSTOMER SERVICE CONSULTANT Cape Town (Kraaifontein): My client, well-established company in the FMCG sector, is seeking a Customer Service Consultant to join their dynamic team. This role is ideal for a proactive and detail-oriented individual eager to grow within a fast-paced FMCG environment.

Purpose of the Role:
To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.

Key Responsibilities Include but Are Not Limited To

Managing customer queries via phone, email, social media, and in-store support
Resolving complaints professionally and escalating when necessary
Processing orders, returns, and exchanges accurately
Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery
Providing product information and assisting customers with recommendations
Monitoring and responding to social media and online reviews
Tracking customer interactions and maintaining accurate records
Supporting promotions, launches, and customer campaigns
Assisting with ecommerce queries and online order support
Identifying opportunities to improve the overall customer experience
General administrative duties and ad hoc support

Criteria

Minimum 2 years’ experience in a customer service role
Proficient in MS Office and digital communication platforms
Experience in retail or ecommerce environment advantageous
Strong communication and interpersonal skills
Ability to remain calm and solution-focused under pressure
High attention to detail and strong organisational skills
Reliable, proactive, and customer-centric mindset
Interest in cooking and baking advantageous
Driver’s licence and own transport advantageous
Proficient in English and Afrikaans (read, speak and write)

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.