Internship: Junior IT Helpdesk Technician

This internship position is intended for an entry-level IT candidate seeking practical, hands-on experience in a corporate IT environment. The Junior IT Helpdesk Technician will provide first-line and second-line technical support to internal staff, under the supervision and guidance of senior IT personnel.

The role is internally focused and support-based, with an emphasis on learning, troubleshooting, and maintaining day-to-day IT operations rather than owning systems or development functions. The successful candidate will gain exposure to desktop support, network environments, server applications, and general IT administration.

Key Responsibilities:

• Providing timely technical support to employees through the IT helpdesk system

• Logging, tracking, and resolving IT support tickets in line with internal service standards

• Assisting with the administration and maintenance of user accounts, hardware, and software

• Supporting basic Active Directory and Microsoft Exchange user administration

• Assisting with desktop setup, configuration, and troubleshooting of end-user devices

• Supporting routine system maintenance, updates, backups, and security procedures

• Ensuring IT equipment is correctly set up, maintained, and operational

• Assisting with the onboarding and offboarding of IT equipment

• Escalating complex issues to senior IT staff where required

• Maintaining accurate records of IT assets and support activities

• Carrying out ad-hoc IT-related tasks as instructed by the IT Manager or management team