Responsibilities

Operational Management

• Oversee daily operations of multiple QSR stores within the allocated region.

• Ensure full compliance with brand standards, SOPs, food safety, and hygiene regulations.

• Conduct regular store audits and performance reviews.

• Drive consistency in customer service and product quality across all outlets.

Financial & Commercial Performance

• Achieve and exceed regional sales and profitability targets.

• Monitor store P&Ls, budgets, food cost, labour cost, and waste control.

• Analyse sales data and implement strategies to improve revenue and margins.

• Identify opportunities for cost control and operational efficiencies.

Leadership & People Management

• Lead, mentor, and develop Area Managers and Store Managers.

• Drive staff performance, succession planning, and talent development.

• Ensure recruitment, training, and retention strategies are implemented effectively.

• Manage IR matters in line with South African labour legislation.

Brand & Compliance

• Maintain strict adherence to food safety and health regulations.

• Ensure compliance with company policies, franchise standards, and local regulations.

• Implement marketing and promotional campaigns at the store level.

Reporting & Stakeholder Engagement

• Provide weekly and monthly performance reports to senior management.

• Collaborate with head office departments, including HR, Finance, and Marketing.

• Build strong relationships with franchisees, suppliers, and landlords where applicable.