Condeco Helpdesk Operator

Johannesburg
Salary: Market Related
Job Type: Permanent
Sectors: Management Property
Reference: 172038

Apply before Feb 27 2026 | 8 Days left

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Vacancy Details

Employer: Bidvest Facilities Management

ROLE PURPOSE

Support of Condeco booking requests from Client staff for meeting rooms, VC, desks and catering requests.

MAIN OUTPUTS

Attend to Condeco Room Booking Requests from the Condeco Request Dashboard, Support Emails and Support Phone calls. These should be “cleared” and attended to every day.
Assist with bookings relating to the Condeco Vendor Dashboard and Vendor Services (Catering, AV/VC Services, and Visitor Management).
Manage other users’ room bookings; create/amend/delete on behalf of the client.
General Reporting i.e. room utilization reporting/ desk booking utilization reporting/ catering reporting
Assist with Condeco training when required for Condeco end users via Telephone support and via MSRA (Microsoft Remote Assistance)
Adhere-to and apply the Client Condeco Business rules and change control procedures.
Ensure service levels are being met to agreed service level standard as per contract as the CABS desk is the first point of contact for Condeco bookings.
Escalate critical problems or issues which could affect Condeco Service quality or system quality to the On-Site Condeco Technical Team Lead and Tech Support or Helpdesk Team Lead depending on situation.
Provide accurate updates to the Condeco Technical Team Leader, FM Operations Executive, Functions Tech Support and responsible Condeco VP on an on-going basis as to the Condeco Service (Issues, problems, projects, and concerns, progress-as-needed).
Support Condeco Interactive Room Screens (User support, configuration, resetting and testing)
Support Condeco Desk Booking App (User Support, configuration, closed user group creation, implementation of business rules, testing)
Answer telephone promptly and resolve queries promptly – measured monthly on Avaya reporting system
CABS mail task assignation
Condeco dashboard approval
Clearing of approved project rooms

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

Matric (Senior Certificate)
Computer Literacy skills – Intermediate Computing and Applications level
At least 3 years in a call centre/helpdesk environment, Experience with booking systems – Condeco will be preferred, Familiar with VOIP, Avaya Telephony

FUNDAMENTAL COMPETENCIES