Guest House Operations Coordinator

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: SW006146/CL

Apply before Mar 17 2026 | 27 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

GUEST HOUSE OPERATIONS COORDINATORStellenbosch: An established Guest Lodge situated in the heart of Stellenbosch is seeking a Guest House Operations Coordinator to oversee the day-to-day operational coordination of the property, ensuring smooth service delivery across reservations, housekeeping and guest relations.

Purpose of the Role: To oversee the day-to-day operations of the accommodation property as the on-site lead, ensuring seamless service delivery while reporting to GRRC senior management. This role suits a hands-on hospitality professional who enjoys guest interaction and can confidently balance front-of-house service with administrative and operational duties in a personalised hospitality environment.

Key Responsibilities Include but Are Not Limited To:

Managing daily property operations in line with company standards and procedures
Overseeing reservations systems, guest communication, booking accuracy and reporting
Supervising housekeeping operations, conducting quality control checks and managing stock
Coordinating and supervising on-site staff, shift planning and task allocation
Handling guest relations, complaints and service delivery standards
Monitoring maintenance, compliance, operational records and reporting to management
Being available after hours for operational emergencies and escalations

Criteria

2–3 years’ experience in accommodation operations (guesthouse, lodge, boutique hotel or similar)
Proven reservations management experience
Strong understanding of housekeeping operations and staff supervision
Ability to work independently with minimal supervision
Valid driver’s license and own reliable vehicle (compulsory)
Must reside in or near Stellenbosch

Remuneration and Hours of Work

Full-time, live-out position
On-site presence required with after-hours availability for emergencies
Market-related salary dependent on experience

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.