Customer Service

Timely and regular updates to Customer Services and or clients
Ensure all emails are answered within 4 hours and all urgent e-mails are actioned before close of business day.
Communicate honestly and professionally with all internal and external clients.
Any shipment that deviates from the routine (process flow) must be escalated to the supervisor / manager and if required to the customer service individual.

Financial

Ensure timely and correct payment of charges to shipping lines and service providers
Ensure invoice is done in line with clients agreed tariff and requirements
Ensure invoice is done before cargo is delivered
Scan copies of all invoice and supporting documents to CS and copy to EDOCS
Ensure P&L is printed and verified correct by signing off each one and placing it on the associated file.
Ensure WIPs and accruals are checked on invoicing and file status changed to CMP.

Process

Quality check all documents received to verify all is complaint and is in order to proceed.
Ensure timely handover off files to Entries department
Ensure timely process of Cargo dues
Ensure timely and correct receipt of delivery release orders
Ensure CTO is processed timely
Notify CS on scheduled delivery dates
Notify the WNL warehouse at least 24hours prior to the delivery of cargo to the facility.
Ensure all milestones are completed in CW as to have accurate information available.

Supplier

Ensure timely and correct instructions given to shipping lines, transporters and third-party suppliers
Ensure containers /cargo is moved without delay
Ensure POD is received within 48 hours of delivery