Position Overview

The purpose of the role is to prepare, review, process and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements. Ultimately, the role of the Warranty Clerk is to ensure that all warranty claims are handled efficiently and effectively, ensuring customer satisfaction and adherence to company standards.

The Warranty Clerk will communicate with customers and manufacturers on an ongoing basis, must be well-versed with warranty terms and conditions, and must demonstrate excellent problem-solving skills.

  Specific Role Responsibilities:

• Receive and review warranty claims from customers
• Verify the validity of all warranty claims
• Process warranty claims in a timely manner
• Coordinate with manufacturers/OEM's and service technicians regarding warranty issues
• Maintain records of all warranty claims and their status
• Communicate with customers regarding the status of their warranty claims
• Ensure adherence to company policies and procedures in processing warranty claims
• Address customer inquiries and resolve any warranty-related issues
• Provide excellent customer service

 Qualifications, Skills and Experience Required:

• Minimum of 3 years’ experience in warranties and costing.
• Renault warranty experience preferable.
• Relevant prior experience in a retail motor dealership environment is essential.
• Proficiency in MS Office and warranty administration systems (DRIVE)
• A minimum of Senior Certificate (Grade 12)
• Valid drivers license and safe driving record.

 Skills and Personal Attributes:

• Communication skills in English (read, write & speak).
• Interpersonal ability; working with people, building relationships.
• Costing & financial literacy: able to understand relevant financial concepts, apply reasoning and do relevant calculations.
• Warranty administration proficiency, well-versed with manufacturer (OEM) terms and conditions.
• Meticulous; able to deliver consistently high levels of accuracy and attention to detail. Attention to detail and accuracy
• Customer service skills
• Strong organizational and multitasking abilities; able to create structure.
• Takes initiative
• Problem solving
• Resolving conflict
• Following instructions and procedures
• Ability to work under pressure and handle multiple tasks, prioritizing according to urgency and importance.