RESPONSIBILITIES

Ensure professional, ethical practice in the unit

•  Provide and supervise nursing care in accordance with legislation that directly and indirectly governs nursing practice
• Provide and supervise nursing care in accordance with ethical codes that directly and indirectly guide nursing practices
• Accept accountability and responsibility for own professional actions

Ensure the provision of competent, clinical nursing care in the unit

• Use the scientific process of nursing to initiate and manage comprehensive nursing care plans that will ensure quality nursing care
• Coordinate and supervise nursing activities of members of the healthcare team who provide basic care

Customer Satisfaction: Enhance patient satisfaction

• Utilize available management tools and strategies to enhance patient experience through continuing quality improvement initiatives e.g., CFS and Qe
• Assist in the management of patient complaints

Build professional relationships with the members of the multi-disciplinary team

• Cooperate fully with the members of the multi-disciplinary team and independently delivering nursing care
• Assist in the management of complaints from members of the multi-disciplinary team

Safe Environment: Assist in maintaining an environment which is both emotionally and physically safe

• Utilize available management tools and participate in pro active management strategies to ensure an emotionally and physically safe patient environment e.g., SHEQ and infection control

Business Efficiency: Contribute to business efficiency through cost effective patient care, interdepartmental cooperation and economic use of all resources

• Utilize and supervise adherence to interdepartmental requirements with regard to stock management, case management and billing

Coaching and mentor staff

• Assist in the performance management of the unit staff
•  Assist in staff development through the provision of appropriate on the job in-service education
•  Participate in staff recognition and reward management strategies