Location
South Africa, Cape Town (Bellville)

Employment Type
Permanent, 40-hour work week, Night Shift, Onsite and Office-based

Renumeration
Range R19,000 to R24,000 Cost to Company depending on skills and experience Basic Commission structure in the region of 10% - 15% of base.

Overview

We’re seeking a sales and customer service agent who will follow up with customers who were unable to complete transactions at an ATM in our Australian network. The role focuses on proactive customer engagement via WhatsApp and telephone calls to assist customers, answer queries, provide support and encourage the completion of transactions.

Responsibilities

• Following up on abandoned potential customer registrations via WhatsApp messages and outbound phone calls and assisting customers with a white glove level of service to register in order to transact
•  Following up on abandoned and/or uncompleted ATM transactions via WhatsApp messages and outbound phone calls
•  Reach out to active customers and provide proactive details around more convenient ATM locations or locations that customers may have used in the past that no longer exist and offer alternatives
•  Engage with potential customers in a professional, friendly, and helpful manner
•  Identify and address customer concerns, questions, or objections preventing completion of transactions.
• Provide product information, pricing clarification, and basic support where required
• Accurately update customer interactions and outcomes on the CRM or tracking system
• Escalate complex queries or issues to the relevant sales or support team
• Maintain consistent follow-up schedules to maximize conversion rates
• Ensure all communication aligns with company tone, branding, and customer service standards
• Comply with privacy, data protection, and communication regulations

Working Hours:

• 40 Hour Week
• Initial 3-week training period (Paid)
• Aligned with Australian business hours (graveyard shift) 22:00 – 8:00 SAST. Transport and cost thereof are the contractor’s full responsibility.
• Flexibility may be required during peak sales periods, public holidays or weekends.
• Possible permanent placement, after the initial contract, depending on applicant performance and business needs.