Key Responsibilities

1. Municipal and Body Corporate Accounts

• Requesting and managing municipal and body corporate statements.
• Attending to the block electricity meter and municipal account payments.

2. Marketing and Leasing

• Marketing vacant units in line with landlord mandates.
• Conducting property viewings with potential tenants.
• Preparing and presenting leasing proposals.
• Conducting rental negotiations with prospective tenants.
• Managing lease renewals and applying rental increases.
• Tracking vacancies and screening.

3. Maintenance Coordination (Expanded Scope)

• Receiving and logging maintenance requests.
• Obtaining contractor quotes and confirming scope.
• Processing approvals, verifying completion, and handling contractor payments.
• Managing contractor onboarding (sourcing of Contractors)

4. Financial and Reconciliation Duties

• Performing detailed tenant account reconciliations.
• Investigating unallocated receipts and following up on outstanding balances.
• Preparing and distributing monthly financial and operational reports.

5. Operational Administration

• Loading tenant and charge data into rental management software.
• Uploading tenant and lease documentation.
• Creating beneficiary profiles and updating payment arrangements.
• Managing Insurance Claims with Real Estate Owners.
• Invoicing to tenants on the 20th of each month.
• Calculation and raising of penalties, performance discounts, and updating Invoices.
• Facilitate the default procedures.
• Attend or provide information about in preparation for the mediation meetings.
• Reporting on status of tenants by the 20th, 28th, 3rd , 10th and 15th of the month relating to monthly rental receipts and payments to Real Estate Investors payments