Candidate Requirements

 The E- Commerce Coordinator is responsible for the day-to-day operations and management of the online store, ensuring a seamless and luxurious digital experience for customers. This role involves managing product listings, coordinating online marketing efforts, and supporting order fulfilment process,

Key Responsibilities

Website Management & Merchandising:

•                          Upload and update all product listings with accurate descriptions, images, pricing, and specifications, ensuring all content is brand-aligned and optimized for SEO.

•                          Conduct regular site checks to ensure functionality, correct pricing, and optimal visual presentation of all products.

•                          Manage new collection and product launches on the e-commerce platform, ensuring alignment with physical store launces and marketing campaigns.

Order & Inventory Management:

•                          Process customer orders accurately and efficiently through the order management system

•                          Collaborate with the warehouse/logistics team to ensure timely order fulfilment and shipment, monitoring inventory levels to prevent stock-outs.

•                          Manage the returns and exchange process, coordinating with customer service to ensure smooth experience.

Digital Marketing & Content Coordination

•                          Coordinate website content with email, social media, and paid media messaging to ensure a consistent brand experience.

•                          Assist in planning, designing, and distributing customer newsletters and email campaigns.

•                          Use data and customer insights to monitor product performance and suggest improvements to the online experience.

Customer Service Support

•                          Liaise with customer service team to resolve order discrepancies and address inquiries related to order status.

•                          Focus on cultivating positive customer relationships and enhancing the overall online shopping journey.

Sales

•                          Meet & Exceed company’s e-commerce retail revenue targets whilst managing cost structure.

Qualifications & Skills

•                          Bachelor’s degree in related field

•                          Proven experience in e-commerce coordination, online retail, or content management, ideally within the fashion or luxury goods sector

•                          Strong attention to detail and accuracy, with excellent organizational and time-management skills

•                          Proficiency in e-commerce platforms (e.g. Shopify, Salesforce Commerce Cloud) and Ms Office Suite, especially Excel

•                          Strong written and verbal communication skills

•                          A proactive problem-solving aptitude and the ability to work both independently and as part of a collaborative team.

•                          A passion for African Fashion , retail, and brand development

Please email cv to marlene@servicesolutions.co.za