JOB DESCRIPTION – KEY ACCOUNT MANAGER:

The Key Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

The ideal candidate will be building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.

PRINCIPAL DUTIES AND RESPONSIBILITIES, BUT NOT LIMITED TO:

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquiring a thorough understanding of key customer needs and requirements.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Conduct fitter duties as required by the business on new and customer slurry pumps
• Strip and assess, repair, assemble, fit, and install mechanical and electrical components and equipment.
• Read and interpret engineering drawings, schematics, and specifications to ensure accurate assembly.
• Use a variety of hand and power tools to complete tasks efficiently and accurately.
• Inspect and test completed assemblies to ensure they meet quality standards and operational requirements.
• Collaborate with the engineering team to identify and resolve any mechanical issues or improvements.
• Document all work performed and maintain accurate records of assembly and maintenance activities
• Carry out planned and breakdown maintenance activities on mining equipment and machinery.
• Perform root cause analysis on equipment failures and implement corrective actions.
• Conduct inspections and routine maintenance to ensure equipment performance and reliability.
• Ensure all work is carried out according to Pump and Abrasion quality standards
• Assist with job related duties from time to time, whether it be at the head office workshop of Pump and Abrasion, or on the customer’s site – Ability to travel
• Ability to work overtime
• Ensure housekeeping is conducted after every shift
• Ensure that the correct tools are used as required by various tasks, furthermore, ensure that these tools are inspected before and after use.
• Communicate any shortfall or challenges that might occur to management timeously
• Attention to detail is of utmost importance
• Liaise between internal stakeholders to ensure OTIF fulfilment of orders
• Availability of process equipment spares and consumables

REQUIREMENTS FOR THE ROLE:

• Proven sales experience as key account manager will be advantageous.
• Matric
• Mechanical fitter – red Seal
• Attention to details
• Safety conscious
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills