Job Purpose

The AR Credit Controller is responsible for the effective management of customer credit, billings, cash allocations, cash collection, and reconciliations. The role ensures compliance with credit policies, accurate customer account maintenance, timely billing and collections, and professional internal and external customer service to support healthy cash flow and risk management.

Qualifications & Experience

• Min a Diploma or Degree in Finance, Accounting, or a related field
• Minimum 3–5 years’ experience in an Accounts Receivable or Credit Control role
• Experience working with CGIC and credit insurance processes (preferred)

Key Responsibilities

1. Account Maintenance & Credit Management

• Distribute credit applications to new customers and manage credit limit increases/decreases.
• Review all credit applications for completeness and accuracy upon receipt.
• Submit CGIC approval requests via the Cregalink application and forward to the AR Manager for approval.
• Create new customers on the ERP system and upload approved/declined credit applications to the Company Shared Drive (Google Drive).
• Maintain accurate customer master data including CGIC status, email addresses, delivery addresses, contact details, and sales representative allocations.
• Ensure all customer-related portals are understood and compliance requirements are adhered to.
• Place customer accounts on hold when credit limits are exceeded and update records for BUH and AR Manager review.
• Release orders carefully and efficiently within two hours of receipt from Order Management, ensuring strict adherence to approved credit limits.
• Ensure no orders are released against expected fraudulent cheques or deposits.
• Prepare monthly reconciliations as part of incentive packs in the prescribed format.
• Issue monthly Syspro statements to customers by close of business on Business Day 4 (excluding credit balance statements), including intergroup statements.

2. Banking & Cash Allocations

• Save all remittances and payment confirmation emails to the Company Shared Drive (Google Drive).
• Receipt all customer payments to accounts by noon on the following business day.
• Allocate payments according to customer remittances within two business days of reflecting on the bank statement.
• Obtain confirmation emails from customers when remittances are not provided.
• For interim payments with no allocation instructions, obtain written confirmation from the customer that the amount should remain unallocated.
• Ensure no unallocated amounts remain over month-end.

3. Billing Management

• Submit monthly contractual billings to BUH by close of business on Business Day 13.
• Load approved contractual billings on Syspro and upload to the Company Shared Drive by Business Day 18.
• Load approved ad hoc billings on Syspro and upload to the Company Shared Drive within two business days of BUH approval.
• Liaise monthly with customers to identify ad hoc billings due that have not been deducted from their accounts.
• Forward ad hoc billings to the relevant sales representatives within 72 hours of receipt and follow up until resolved.
• Ensure the Filemaker system is checked and all approved billings are raised timeously.

4. Cash Collection

• Ensure all outstanding amounts are collected timeously in line with agreed payment terms.
• Confirm customer receipt of statements and resolve queries prior to due dates.
• Submit all AR adjustments for approval by the AR Manager.
• Save full supporting documentation for all adjustments on the Company Shared Drive.
• Prepare and submit incentive packs based on cash collection performance by Business Day 4 in the prescribed format.

5. Credit Committee Preparation

• Prepare full reconciliations and detailed responses for outstanding balances in the prescribed format.
• Ensure all action items are addressed by the subsequent credit committee meeting.
• Provide required responses even if unable to attend the meeting.

6. Customer Service

• Internal: Resolve internal queries efficiently, professionally, and within agreed timelines.
• External: Handle and resolve all customer queries in a professional, timely, and customer-focused manner.

Key Skills & Competencies

• Strong attention to detail and accuracy
• Excellent time management and organisational skills
• Ability to work under pressure and meet strict deadlines
• Strong communication and stakeholder management skills
• Sound understanding of credit risk and AR processes
• ERP system proficiency (Syspro experience advantageous)