Role Purpose

The Property Portfolio Manager is responsible for the strategic and operational management of a portfolio of properties to ensure optimal financial performance, operational efficiency, tenant satisfaction, and asset value growth.

The role ensures that all properties within the portfolio are managed in accordance with regulatory requirements, organisational standards, and approved business strategies, while maintaining strong stakeholder relationships and driving sustainable income streams.

Key Responsibilities

Portfolio Performance & Strategy

Develop and implement portfolio strategies aligned with financial, operational, and leasing objectives.
Monitor property performance and identify opportunities to enhance revenue, reduce costs, and improve asset value.
Track market trends and adjust portfolio strategies to remain competitive and responsive to industry conditions.

Leasing & Revenue Optimisation

Manage vacancy schedules and implement marketing plans to secure tenants and optimise occupancy.
Negotiate lease agreements and renewals within approved mandates.
Ensure accurate contract administration and timely tenant installations.
Monitor outstanding renewals and proactively manage lease expiries.
Ensure sustainable income streams through effective tenant mix planning.

Property Operations Management

Oversee maintenance, repairs, inspections, and service provider performance.
Manage vendor and service contracts and ensure compliance with service level agreements.
Ensure all properties comply with statutory, safety, and operational requirements.
Maintain accurate records and operational documentation.
Coordinate tenant installations and ensure adherence to specifications and timelines.

Financial Management & Reporting

Provide input into property income and expense budgets.
Monitor actual performance against budgets and implement corrective measures where required.
Manage expense control, utilities, and cost optimisation initiatives.
Evaluate outstanding rent rolls and manage arrears processes, including legal escalation where necessary.
Prepare management reports and performance analyses.

Stakeholder & Tenant Engagement

Build and maintain strong relationships with tenants, brokers, clients, and the public.
Address tenant concerns and provide effective resolutions.
Communicate regularly with stakeholders regarding property performance and initiatives.
Support brokers with property information and deal facilitation.

Projects, Revamps & Developments

Support planning and execution of refurbishments, upgrades, and development initiatives.
Coordinate with relevant teams to ensure projects are delivered within scope, budget, and timelines.

People Leadership

Manage and develop team members to ensure competence and high performance.
Drive a positive work culture aligned with organisational values.
Conduct performance management, training, and development initiatives.
Address performance issues promptly and constructively.