Purpose of the RoleTo support the Lodge Manager in overseeing daily operations, ensuring seamless guest experiences, and maintaining high service standards.Key ResponsibilitiesOversee daily lodge operations across departments.Supervise staff and assist with performance management.Handle guest queries and complaints professionally.Ensure compliance with health, safety, and lodge policies.Monitor stock levels and operational budgets.Step in as acting Lodge Manager when required.Maintain exceptional hospitality standards.

Minimum Requirements

• Diploma or Degree in Hospitality Management.
• 3–5 years’ experience in a luxury lodge environment.
• Valid driver’s license.

Skills & Competencies

• Leadership and people management skills.
• Financial and operational understanding.
• Excellent problem-solving ability.
• Strong communication and interpersonal skills.
• High emotional intelligence and professionalism.