Customer Service Agent - UK Hours

Cape Town
Salary: Market Related
Job Type: Temporary
Sectors: Call Centre Medical
Reference: CPT000176/GW

Apply before Mar 16 2026 | 31 Days left

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Vacancy Details

Employer: ATM.SA

The Customer Service Agent will handle voice and email / Salesforce CRM ticket queries from patients and clients regarding medical billing and invoices. The role requires professionalism, attention to detail, and the ability to explain financial and billing information clearly while delivering a positive customer experience. They will not be required to create medical bills.

Key Responsibilities

Manage inbound and outbound voice calls relating to patient medical billing and invoice queries.
Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.
Actively chase debt using all communication methods, primarily by phone
Outbound calling for pre-patient registration
Resolve billing-related concerns or escalate complex issues to the appropriate teams.
Assist patients with payment arrangements and account queries.
Record all interactions accurately in the CRM.
Handle sensitive billing discussions with empathy, discretion, and professionalism.
Meet defined performance metrics (quality, productivity, and customer satisfaction).
Adhere strictly to UK data protection regulations (GDPR) and company compliance standards.

Skills & Competencies

Excellent verbal communication and active listening skills.
Ability to explain billing and invoice details clearly and confidently.
Strong problem-solving and conflict-resolution skills.
High attention to detail and accuracy in handling financial queries.
Customer-first mindset with empathy and patience.
Ability to remain professional in sensitive or high-pressure interactions.

Qualifications & Experience

Previous experience in a contact centre or customer service environment (billing/medical billing experience preferred).
Minimum Grade 12 / equivalent qualification.
Exposure to billing, invoicing, or financial processes advantageous.
Confident system navigation and call-handling skills.

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About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.