- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Insurance
- Reference: 143536
Vacancy Details
Employer: Nedbank Head Office
Job Classification
* Job Requisition: 143536
* TA Specialist: Refilwe Falatsi
* Closing Date: 17 February 2026
* Location: 135 Rivonia Campus, Sandown
* Cluster: Personal and Private Banking | Nedbank Insurance | Support Services
* Employment Equity Statement: Preference will be given to applicants from Underrepresented Groups Leadership Pipeline Manage Others Job Purpose We are seeking an experienced professional to support business objectives by managing the end to end loss adjusting fulfilment of requests from clients and staff. The role focuses on driving optimal operational delivery, maintaining excellent client satisfaction, and ensuring effective risk management within Nedbank Insurance. Job Responsibilities
* People Management & DevelopmentImplement and drive the Performance Management process across the team.
* Manage a team of loss adjusters
* Give technical advice and guidance
* Manage over mandate claims
* Develop and update succession plans bi-annually.
* Build and maintain talent and succession pipelines.
* Conduct regular team touch-base meetings and communicate changes and requirements.
* Manage telephone and travel expense adherence to company policies.
* Monitor and manage absenteeism, ensuring compliance with leave policies and applying appropriate consequence management.
* Facilitate career discussions to support employee development and career paths.
* Drive transformation initiatives and ensure annual targets are achieved.
* Operational & Service Delivery ManagementActively collaborate with the key stakeholders
* Oversee the internal loss adjusting and project management teams to ensure client service expectations are consistently met.
* Ensure administrative and operational teams maintain daily productivity.
* Plan, forecast, and measure daily workload volumes versus output.
* Drive the completion and accuracy of departmental statistics to support effective daily management.
* Allocate work based on departmental targets and individual team member skill sets.
* Monitor and enforce daily, weekly, and monthly productivity targets to ensure 100% efficiency.
* Financial & Cost ManagementManage teams expenses and variance reporting.
* Drive cost-effectiveness through effective capacity planning.
* Business Insights & Risk ManagementAnalyse industry trends and communicate insights to the business.
* Identify risks, implement controls, and drive innovative assessment methods.
* Contribute to strategic business development initiatives, including salvage management and straight-through processing enhancements.
* Provide technical guidance on assessment-related matters.
* Support the development and updating of strategies across the business unit. People Specification Essential Qualifications - NQF Level
* Matric / Grade 12 / National Senior Certificate
* Advanced Diplomas/National 1st Degrees Preferred Qualification B.Degree in Quantity Surveying / Construction Management / Engineering / Building Technology Minimum Experience Level 5 years’ experience in a loss adjusting environment with strong knowledge of building claims. 3 years of people management experience.
* Job Requisition: 143536
* TA Specialist: Refilwe Falatsi
* Closing Date: 17 February 2026
* Location: 135 Rivonia Campus, Sandown
* Cluster: Personal and Private Banking | Nedbank Insurance | Support Services
* Employment Equity Statement: Preference will be given to applicants from Underrepresented Groups Leadership Pipeline Manage Others Job Purpose We are seeking an experienced professional to support business objectives by managing the end to end loss adjusting fulfilment of requests from clients and staff. The role focuses on driving optimal operational delivery, maintaining excellent client satisfaction, and ensuring effective risk management within Nedbank Insurance. Job Responsibilities
* People Management & DevelopmentImplement and drive the Performance Management process across the team.
* Manage a team of loss adjusters
* Give technical advice and guidance
* Manage over mandate claims
* Develop and update succession plans bi-annually.
* Build and maintain talent and succession pipelines.
* Conduct regular team touch-base meetings and communicate changes and requirements.
* Manage telephone and travel expense adherence to company policies.
* Monitor and manage absenteeism, ensuring compliance with leave policies and applying appropriate consequence management.
* Facilitate career discussions to support employee development and career paths.
* Drive transformation initiatives and ensure annual targets are achieved.
* Operational & Service Delivery ManagementActively collaborate with the key stakeholders
* Oversee the internal loss adjusting and project management teams to ensure client service expectations are consistently met.
* Ensure administrative and operational teams maintain daily productivity.
* Plan, forecast, and measure daily workload volumes versus output.
* Drive the completion and accuracy of departmental statistics to support effective daily management.
* Allocate work based on departmental targets and individual team member skill sets.
* Monitor and enforce daily, weekly, and monthly productivity targets to ensure 100% efficiency.
* Financial & Cost ManagementManage teams expenses and variance reporting.
* Drive cost-effectiveness through effective capacity planning.
* Business Insights & Risk ManagementAnalyse industry trends and communicate insights to the business.
* Identify risks, implement controls, and drive innovative assessment methods.
* Contribute to strategic business development initiatives, including salvage management and straight-through processing enhancements.
* Provide technical guidance on assessment-related matters.
* Support the development and updating of strategies across the business unit. People Specification Essential Qualifications - NQF Level
* Matric / Grade 12 / National Senior Certificate
* Advanced Diplomas/National 1st Degrees Preferred Qualification B.Degree in Quantity Surveying / Construction Management / Engineering / Building Technology Minimum Experience Level 5 years’ experience in a loss adjusting environment with strong knowledge of building claims. 3 years of people management experience.
Candidate Requirements
The Manager: Field Loss Adjusting is responsible for leading the field loss adjusting and project management teams to ensure efficient assessment of building claims, high-quality service delivery, and strong client satisfaction. The role oversees daily productivity, resource allocation, capacity planning, budgeting, and operational reporting to support business objectives and effective risk management. This role requires strong technical expertise in loss adjusting, the ability to analyse industry trends, and the capability to drive operational improvements, innovation, and adherence to assessment standards. The manager will also provide technical guidance, support strategic initiatives, and ensure compliance with company policies across all operational activities. People leadership is central to this position—driving performance management, succession planning, talent development, daily team engagement, and effective management of attendance, expenses, and transformation targets. Key Requirements* Minimum 5 years’ experience in a loss adjusting environment with strong knowledge of building claims.
* At least 3 years’ people management experience.
* Matric and Degree (essential).
* Degree or Technical Qualification in Quantity Surveying, Construction Management, Engineering, or equivalent (preferred).
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About Nedbank Head Office
Money may be our backbone, but excellence is our culture. And diversity, our true driving force. We believe in creating a working environment that enables our people to help us bring our values to life. And to do so, we don’t just aim to acknowledge our differences but to celebrate them as the very mix we need to continue being the difference that enhances lives beyond banking. For this reason, our people are very important to us… Every single one of them in the financial, technological, legal, administrative, creative, hospitality or operational space. Each one of them, is our mirror. They are our reason to want to do better. And our reminder that we are in the service of others. Nedbank’s culture is embedded on values that promote accountability, a strong focus on meeting client needs, and on building a positive brand image.
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