Job Purpose:
To maintain the mall’s roof, gutters, parking, and yard areas, while also attending to general maintenance tasks across the facility. This role ensures that exterior areas are safe, functional, and well-maintained, contributing to the overall operational efficiency and tenant satisfaction.

Key Responsibilities:
1. General Maintenance
• Perform day-to-day maintenance tasks across the mall, assisting other handymen with shared responsibilities.
• Attend to reactive maintenance requests and minor repairs as required.
• Conduct routine inspections of mall facilities and report maintenance needs to the Operations team.
• Maintain cleanliness, organization, and safety of work areas and tools.
2. Roof and Gutter Maintenance
• Inspect, clean, and maintain the roof and gutters to prevent leaks, blockages, and damage.
• Repair minor roof defects, flashing, and related structures.
• Monitor and report larger roof issues requiring contractor intervention.
• Ensure all roof and gutter maintenance activities are conducted safely, using appropriate PPE and equipment.
3. Parking and Yard Maintenance
• Maintain parking areas, including surface repairs, line marking, and general upkeep.
• Keep yard areas organized, clean, and safe, including removal of debris and hazardous materials.
• Conduct routine inspections of external areas and report damage, hazards, or maintenance needs.
4. Preventative and Reactive Maintenance
• Perform preventative maintenance tasks according to the scheduled maintenance plan.
• Respond promptly to maintenance requests, ensuring issues are resolved efficiently.
• Keep accurate logs of maintenance work completed, parts used, and observations.
5. Health, Safety & Compliance
• Adhere to all occupational health and safety standards and mall safety protocols.
• Use PPE correctly and ensure safety signage and barriers are in place when performing maintenance work.
• Report hazards or unsafe conditions immediately to management.
6. Teamwork and Communication
• Work closely with other handymen and the Operations team to ensure seamless coverage of maintenance duties.
• Communicate effectively with the Junior and Senior Operations Managers regarding completed tasks and maintenance needs.
• Assist in supporting new or temporary staff when required.

Key Performance Indicators (KPIs):
• Safe, clean, and well-maintained roof, gutters, parking, and yard areas.
• Timely and quality completion of maintenance tasks.
• Minimal reactive maintenance due to effective preventative care.
• Positive feedback from tenants, management, and visitors regarding exterior and general maintenance.

Skills and Competencies:
• Knowledge of roof, gutter, and external area maintenance.
• Basic general maintenance and handyman skills.
• Ability to identify and troubleshoot maintenance issues efficiently.
• Strong attention to detail, reliability, and accountability.
• Physical fitness to perform manual and potentially elevated tasks safely.
• Good communication and teamwork skills.

Qualifications and Experience:
• Minimum 3–5 years’ experience in building maintenance, particularly roofs, gutters, or external areas.
• Experience in commercial or retail facilities preferred.
• Knowledge of health, safety, and compliance standards.
• Ability to work independently and as part of a team.