Position Overview:
We are looking for a general administrator with sound knowledge of Commercial and Personal Lines Insurance.
The suitable candidate should have at least 3 years’ experience within a similar role and understanding of
urgency, accuracy, and client relations. Must be a strong, confident candidate who can handle pressure. The
candidate must also be organised and self-sufficient without the need to be micromanaged.

Required Skills:

• Grade 12
• One to three years relevant commercial short-term claims experience (compulsory)
• Bilingual (Afrikaans and English)
• MS Office literate

Duties:

• Receiving all claims notifications from clients
• Screening policy cover, wordings and claim documents
• Reporting claims
• Corresponding with clients, brokers, insurers, assessors
• Adherence to SLA’s
• Record Keeping
• Ensuring that all claims are finalised with urgency and accuracy; and
• Interpreting claims issues and complex resolutions.

Emotional Capabilities:

• Target driven
• Motivated and confident
• Emotionally intelligent
• Resilient
• Be able to work well under pressure
• Integrity and ethical behaviour
• Ability to establish and maintain client relationships
• Ability to resolve conflict

Cognitive Capabilities:

• Analytical
• Problem solving
• Communications
• Structured
• Strategic thinking
• Conscientious
• Punctual

FFG Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FFG Group of Companies make hiring decisions based solely on qualifications, merit, and business needs at the time.