Job Purpose

The successful candidate will be responsible for ensuring that all claims are handled efficiently and that payment for valid claims are made to the claimant timeously. Involved in managing a claim from beginning through to settlement.

Key requirements of the role - Knowledge and experience

• Tertiary qualification 
• 1-2 Administration experience 

• Other insurance related qualifications

Responsibilities and KRA's The incumbent is expected to

• Assess validity of all claims within EasyPay Insurance
• Evaluate claims and determine requirements
• Process new insurance claims notifications
• Collect accurate information and documents to proceed with a claim
• Analyse claims submitted;
• Monitor the progress of a claim
• Keep accurate records of all claims assessed in accordance with departmental procedures.
• Ensure fair settlement of a valid claim
• Assist claimants on how to proceed with the claim
• Build relationships with internal and external clients
• Ensure customers are treated fairly and that the customers receive excellent service in accordance with industry and company guidelines
• Handle any complaints associated with a claim
• Adhere to industry regulations and customer quality Treating Customers Fairly
• Follow up on outstanding claims

Key competencies

• Detail orientation
• Windows
• Computer literate
• Email etiquette
• Data capturing
• Ccommunication skills
• Handle pressure
• Work independently
• Team member
• Conflict handing
• Empathy
• Flexible
• Change agent
• Solutions orientated
• Analytical thinker
• Extra hours
• r Bilingual
• r Training
• Organising
• Numeracy
• Interpersonal skills
• Decision making

Communication

• External

• Customers
• Channels and partners

• Internal

• Team members
• Supervisor
• Managers
• Exco members
• Call Centre
• Sales