Responsibilities

• Leading multiple restaurants simultaneously
• Coaching Restaurant Managers to ensure that store gains market share and achieves customer, people, and profit objectives
• Drive customer excellence, facilities management, HR management, financial management, Informational management, risk management
• Sales/ marketing and time management
• High visibility leadership and management
• Area manager success routine
• Daily store audits with weekly and monthly feedback to managers
• Regular Restaurant visits
• Period and quarterly store audit routine
• Attend Operations meetings and communicate with managers
• Assist managers to draw up SMART plans
• Following disciplinary procedures and chairing inquiries (presiding officer)
• Assist with the opening of new restaurants
• Build and align and develop team according to company goals
• Business annual planning (budget for the region)
• Ensure that stores are profitable
• Manage the local store marketing done by the Managers
• Handle suppliers where necessary
• Handle escalated customer complaints
• Head Office inspections to ensure the store is running operationally
• Succession planning, people planning, and benching staff for senior positions