ACADEMY MANAGER – WORK READINESS & LEARNERSHIP PROGRAMME

Cape Town
Salary: R1 000.00 Per Month
Job Type: Permanent
Sectors: Call Centre
Reference: ATM107

Apply before Mar 31 2026 | 47 Days left

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Vacancy Details

Employer: ATM.SA

ROLE PURPOSE

The Academy Manager will establish, lead and scale community-based Academy, designed to upskill matriculants from communities into accredited learnerships and permanent employment within our Group

This role is both operational and transformational, responsible for programme delivery, stakeholder management, learner performance, funding compliance, and conversion into permanent employment.

KEY RESPONSIBILITIES

· Lead the Work Readiness Bootcamp.

· Oversee 12-month accredited learnership programme delivery.

· Ensure curriculum alignment with BPO industry requirements.

· Monitor learner attendance, conduct, performance, and development.

· Implement structured performance tracking and remediation plans.

· Manage relationships with partner schools and community leaders.

· Ensure compliance with SETA requirements and funding agreements.

· Maintain accurate reporting for B-BBEE and Skills Development audits.

· Oversee classroom setup and ensure a safe learning environment.

· Prepare learners for assessment centres and permanent placement

Candidate Requirements

REQUIRED COMPETENCIES

· Strong leadership and classroom authority

· Experience managing learnership or SETA-funded programmes

· Knowledge of South African Labour Law and Skills Development Act

· Excellent coaching and mentoring ability

· High emotional intelligence and resilience

· Strong administrative and reporting capability

· Commercial understanding of workforce planning

QUALIFICATIONS & EXPERIENCE

· Degree/Diploma in HR, Education, Industrial Psychology or related field

· 5+ years’ experience in learnership management, youth development, or training delivery

· Experience within BPO or high-performance environment advantageous

· Knowledge of B-BBEE Skills Development requirements advantageous

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About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.