Client Service Coordinator

Somerset West
Salary: Market Related
Job Type: Permanent
Sectors: Admin Retail Sales
Reference: SW006131/JC

Apply before Mar 14 2026 | 27 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Somerset West - A fast-growing South African food business operating three direct-to-consumer brands is seeking to employ a Client Service Coordinator to join their team. With growing customer volumes across all three brands, the business is formalising a dedicated Client Services function to ensure consistent, high-quality customer engagement. The company delivers nationally through an established eCommerce model and is focused on building a high-performance, customer-centric organisation

Requirements Include (But not limited to):

Managing WhatsApp customer communication (primary channel)
Answering inbound phone calls
Assisting customers with product selection and purchase decisions
Editing orders in Shopify (address updates, swaps, adjustments)
Providing delivery and product information
Escalating complex issues to the Business Unit Manager
This is a high-volume, fast-paced communication role requiring exceptional written accuracy, typing speed and composure under pressure while managing multiple live customer conversations simultaneously

Key Performance Expectations:

Maintaining <15 minute WhatsApp response times during business hours
Managing approximately ±20–30 customer conversations per day
Handling ±15 inbound calls per day
Communicating clearly and professionally in written form
Accurately editing customer orders in Shopify
Maintaining a consistent, premium communication standard

Non-Negotiable Requirements:

Fully fluent in English (spoken and written).
Highly proficient in Afrikaans (spoken and written)
Able to switch seamlessly between both languages in WhatsApp and phone communication
Matric (tertiary qualification advantageous)
1–3 years retail, eCommerce, or customer-facing experience
Strong computer literacy
Fast and accurate typing ability

Behavioral and Character Profile:

Strong personal integrity and professionalism
A disciplined work ethic
Calmness under pressure
Structured, clear communication
Warm yet efficient customer engagement
High attention to detail
Coachability and willingness to grow within a structured environment

Working Hours:

Monday to Friday (08:00 – 17:00)

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.