French Team Leader

Sandton
Salary: Market Related
Bonus: Provident Fund
Commission: Performance Bonus based on company performance
Job Type: Permanent
Sectors: Call Centre
Benefits: Medical Aid Training 0
Reference: copy-copy-FRTL0126

Apply before Apr 13 2026 | 60 Days left

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Vacancy Details

Employer: Merchants SA Pty Ltd

French speaking team leader position:

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Travaillez avec les meilleurs*

Chez Merchants, notre vision est de créer des avenirs significatifs et durables pour nos collaborateurs, en favorisant une culture d’apprentissage continu grâce aux nombreux programmes de compétences et de développement que nous proposons, conçus pour développer les talents et permettre à chacun de réaliser son potentiel.

Si vous êtes né pour offrir un service exceptionnel, postulez pour rejoindre notre équipe de professionnels et préparez-vous à lancer votre carrière. Nous sommes toujours à la recherche de talents d’exception et sommes reconnus dans le monde entier pour notre expérience client remarquable, utilisant les technologies les plus récentes, les meilleurs modèles et processus, ainsi que des techniques de formation innovantes et révolutionnaires.

Nous plaçons nos collaborateurs au centre de tout ce que nous faisons et croyons que la manière dont vous traitez vos clients et vos équipes est ce qui nous distingue.

Are you ready to take the next step in your career?

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.

1. People Management

Coaches the team in order to ensure quality of delivery meets the appropriate standard
Measures and manages the team to ensure out-of-line situations are immediately addressed
Communicates information in a timely, accurate and understood manner to all team members
Ensure that all Human Resources policies and procedures are observed

2. Communication and Feedback

Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
Ensure regular feedback is given to Agents with regards to action plans that have been set
Ensure all relevant business communications are communicated to the team as and when required

3. Reporting and Administration

Sign off Agents timesheets on a weekly basis
Track and accurately update operational performance files for Agents on a weekly basis
Compiling and sending reports as required by the business for relevant updates

Required Skills

Customer Service: 1 year or less
Problem Solving: 1 year or less
Leadership Skills: 1 year or less

Candidate Requirements

Key Requirements
• Minimum 6-12 months Team Leader/Supervisory experience
• 1 year minimum experience in a contact centre
• Fluency in French and English (fully bilingual)
• Willing to work in a shifted environment

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About Merchants SA Pty Ltd

About us:

Who We Are

At Merchants, we are a leading partner in customer experience and business process outsourcing (BPO). Our mission is to deliver outstanding customer service through digitally enabled, human-centred interactions. What sets us apart is our strong belief that People Matter. This principle guides everything we do—placing our employees, clients, communities, and partners at the heart of our business.

A Career That Matters

Joining Merchants means more than just starting a new job—it means becoming part of a purpose-led organisation that values your growth and wellbeing. We are proud to have been recognised as a Top Employer in South Africa for seven consecutive years, and we remain the only BPO provider in the country to hold this achievement. With a team of over 5,000 employees based in Johannesburg, Pretoria, Cape Town, and Durban, we offer real opportunities for development, internal progression, and long-term career success.

A Culture of Collaboration and Care

At Merchants, you’ll find a workplace culture rooted in openness, collaboration, and inclusivity. We believe in working together, celebrating shared success, and supporting one another. Now operating as part of the global NTT brand, following the integration of Dimension Data in 2020, we combine the strength of international expertise with the warmth and support of a people-first, South African-led environment. This balance provides our employees with both global exposure and local relevance.

Our Journey and Expertise

Merchants was founded in the UK in 1981 and became part of Dimension Data in 1997. Today, we operate under the NTT brand—a global leader in technology and business solutions. With NTT’s backing and innovation capabilities, we have grown into a trusted specialist in contact centre services and consulting. Our tailored solutions span inbound customer service, outbound sales, and back-office processing. We proudly support both B2B and direct-to-consumer clients across industries such as telecommunications, insurance, banking, airlines, retail, and internet service providers.

What Drives Us

Our approach is grounded in two core commitments: building sustainable futures for our people and delivering simple, positive, and exceptional customer experiences. We don’t just serve our clients—we create meaningful, long-term partnerships. Through insight, innovation, and genuine collaboration, we deliver measurable value and lasting impact.

Why Choose Merchants

When you join Merchants, you're joining a company that truly invests in you. We support your ambitions, recognise your contributions, and give you space to grow. This is a place where your voice is heard, your work has meaning, and your potential is realised.

If you’re passionate about delivering great customer experiences and looking to build a future with a company that puts people first, we’d love to have you on the journey.